Store purchases leave the store only one way
This is the rule that catches the most people, and every app in the audit that sells through Apple or Google says it plainly: a subscription bought through an app store is cancelled in that store. Strava's help center puts it as simply as anyone, saying you "must cancel your subscription using the same platform where you originally subscribed." Deleting the app does nothing, a point Cal AI, RISE, Runna, Lose It! and Happier Meditation all spell out.
On an iPhone, Apple's cancellation guide lists four steps: open Settings, tap your name, tap Subscriptions, then tap the subscription and Cancel Subscription. Apple also advises cancelling a trial "at least 24 hours before the trial ends."
The Android route is the same length. The Google Play instructions run from the Subscriptions page in Google Play to the subscription, then Cancel subscription, then the on-screen prompts. After cancelling, you keep access for the time already paid.
Web cancellation, from two steps to email only
For subscriptions bought directly from the company, the published steps vary more than you might expect. Fitbod needs two. MyFitnessPal, Strava, Headspace, Down Dog and WHOOP need three. Calm, Cronometer, Peloton, Garmin and Runna need four. Les Mills+, Sweat, Zwift and Lose It! need five, and several of those include a short survey before the final button.
At the far end, Glo's cancellation article lists seven steps, including a reason, a confirmation checkbox and a final "Yes, cancel my account," and then notes that "you will receive a confirmation email to finalize the cancellation."
Happier Meditation's web subscriptions have no self-serve button at all. Its help center asks subscribers to email support with the subject line "Cancel." Ladder publishes no step-by-step cancellation article; its terms list account settings, email or Apple, and require cancellation at least three days before the next term begins.
Refunds follow the same channel
Most of the 25 apps do not refund a subscription once it has renewed. Eight publish some kind of window: Lose It! (35 days for web and Google Play purchases), AllTrails and Calm (30 days for web and Google Play), Zwift (30 days for a first annual plan), WHOOP (30 days from receipt), Strava (14 days, per its help center), Fitbod (10 days, per its terms) and Cronometer (a seven-day cooling-off period if the service has not been used). Several of these companies' help centers and terms disagree with each other, and we have noted both where that happens.
For anything billed by Apple, the refund request goes to Apple, not the app. Apple's refund process runs through reportaproblem.apple.com, where a subscription can be selected and a reason submitted. Google says it does not refund most Play purchases but may within 48 hours; after that, the developer decides.